Quick Heal Technologies Limited certified with ISO 27001 and ISO 20000
Posted OnMay 3, 2016 by Shruthi S
The certifications are in recognitionof:
- Policies for strengthening Information Security & Service Management
- Adoption of tools &technologies such as; Data Loss Prevention (DLP), Security Information & Event Management System (SIEM), Help Desk Tool.
Quick Heal Technologies Limited today announced that it has been certified with ISO 27001 and ISO 20000 certifications for ‘Information Security Management System’and ‘IT Service Management’respectively. The company hasimplemented robust technologies and policies for securing information which resides inside the organization as well as the one entering and leaving the organization. Quick Heal also has an efficient and well-equipped team to provide seamless customer support. These capabilities have been the enablers in achieving the recognitions.
ISO 27001 is a recognition for implementing robust management controls for information security in an organisation. It examines an organisation’s information security risks, taking into account the prevailing threats, vulnerabilities, and its impact. It also examines information security controls which have been implemented for avoiding risks and for constantly meeting the organisation’s information security needs.
ISO 20000 recognises the adoption of integrated processes to effectively deliver support services and meet the business and customer requirements.Although, applicable for companies that work on delivery model, the ISO 20000 stands equally relevant and important for Quick Heal as the company has a huge customer base and a capable and efficient team of support engineers who have been resolving customer queries on the functionality of the products, license renewals and have been providing them product knowledge.The teams at Quick Heal have adopted robust and effective service delivery practices.
Commenting on this achievement Kailash Katkar, Managing Director and Chief Executive Officer, Quick Heal Technologies Limited said; “We are glad to receive thishighest recognition of international quality standards. Quick Heal has been committed to developing high quality and reliable products and solutions and service our customers. We have a high focus on continuous improvement and have therefore adopted and implemented processes of highest standards which have helped us in organising and streamlining work and teams.”
Quick Heal has established an IT Governance approach for implementation and sustenance of compliance needs while maintaining a secure and smooth delivery process across the organisation. There is a planned audit mechanism followed by management review for ensuring risks are identified and addressed on priority while maintaining the security posture of the organisation.
Quick Heal has been conferred with ISO 9001 in the past for effective Quality Management System. By achieving ISO 20000 and ISO 27001, Quick Heal will be able to enhance its image and credibility, will ensure compliance, provide greater competitive edge and improved client retention. These will give partner organisations and customers’ greater confidence in the way they interact with the organisation and will provide a framework to ensure the fulfilment of commercial, contractual and legal responsibilities. It will provide for interoperability between organisations or groups within an organisation.
About Quick Heal Technologies Limited
Quick Heal Technologies Limited is one of the leading providers of security software products and solutions in India. Incorporated in 1995 with a registered office in Pune, Quick Heal has over 1350 employees and a network of over 19,000 retail channel partners, 349 enterprise channel partners, 319 Government partners and 944 mobile channel partners. It conducts sales and marketing activities out of 64 offices and warehouses across 36 cities in India and, through its subsidiaries that are present in Japan, Dubai, the United States of America, and Kenya.
Quick Heal’s portfolio includes solutions under the widely recognized brand names ‘Quick Heal’ and ‘Seqrite’ across various operating systems and devices. Since its incorporation, more than 24.5 million licenses of Quick Heal’s products have been installed and Quick Heal has over 7.1 million active licenses spread across more than 80 countries.